Aylan LLC

Legal

Refunds &
Revisions

Effective 1 January 2026Last updated 1 January 2026AYLAN MEDIA SERVICES LLC

In short: cancel before we start and you get everything back. Once design work has begun, you are refunded for the part we have not delivered. After delivery, the remedy is the revision rounds in your scope — and anything that does not match the written brief is corrected at no charge.

1. Scope of this policy

This policy applies to all services purchased from AYLAN MEDIA SERVICES LLC and forms part of our Terms of Service. It covers identity packages, individually purchased production items and monthly retainers.

2. Before work begins

If you cancel before we have started design work, you receive a 100% refund of the amount paid for that order. Work begins at the point we start on your brief, which is never earlier than the kickoff confirmation we send you by email.

3. After work begins, before first delivery

If you cancel after work has begun but before the first delivery, you are refunded the portion of the fee corresponding to work not yet performed. We provide a written breakdown of the work completed with the refund calculation. A minimum of 25% of the order value is retained to cover work already carried out.

4. After delivery

Once deliverables have been supplied, the remedy for work that does not match the agreed brief is revision, not refund. You are entitled to the revision rounds stated in your scope, and we correct anything that does not meet the written brief at no charge.

Refunds are not available for delivered work that meets the agreed brief but is not to your subjective taste. Design direction is agreed at the direction stage precisely so that preference is settled before the full deliverable set is built.

If a delivery objectively fails to meet the agreed brief and we are unable to correct it within a reasonable time, a partial or full refund of the affected deliverables will be issued.

5. File specification errors

If artwork we prepared is rejected by your printer, print-on-demand supplier or marketplace because of a file-specification error on our side — resolution, dimensions, transparency, colour mode or print-area sizing — we correct and re-supply it at no charge, as a priority. This applies for 90 days from delivery.

It does not cover rejections caused by the supplier changing its published specification after delivery, or by the content of the design itself under a platform's own content rules.

6. Revision rounds

  1. A revision round is one consolidated set of change requests, sent together.
  2. Included rounds are stated in your written scope and on the pricing page.
  3. Revisions must relate to the agreed brief. A change of direction after a direction has been approved is new work and is quoted before it starts.
  4. Additional rounds are $60 each, quoted and approved in advance.
  5. Unused revision rounds are not refundable and do not carry over to another project.

7. Monthly retainers

  1. Retainers renew automatically each month until cancelled.
  2. You may cancel at any time up to 7 days before the next renewal date by emailing contact@aylanmedia.com. There is no cancellation fee and no minimum term beyond the current paid month.
  3. Any future month that has been paid for but not started is refunded in full.
  4. The current month is refundable on a pro-rata basis for items not yet produced, provided you notify us within the first 7 days of that month.
  5. Unused items do not roll over into the following month unless agreed in writing.

8. Duplicate, incorrect and unauthorised charges

Duplicate charges and amounts billed in error are refunded in full as soon as they are confirmed. If you believe a charge on your statement was not authorised, contact us immediately and we will investigate and refund where appropriate.

9. How to request a refund

Email contact@aylanmedia.com with the invoice or order number, the email address used for the purchase, and the reason for the request.

We acknowledge every request within 1 business day and give a decision within 5 business days.

10. How refunds are paid

Approved refunds are returned to the original payment method in the original currency (USD). Once issued, funds typically appear within 5–10 business days, depending on your bank or card issuer. We do not charge a processing fee on refunds. Currency conversion differences applied by your bank are outside our control.

11. What we cannot refund

  • Third-party costs already incurred on your behalf and approved by you, such as font or stock media licences.
  • Work terminated because of a breach of the acceptable use or originality clauses in our Terms of Service.
  • Delivered work that meets the agreed brief, where the objection is a change of preference.

12. Talk to us before a chargeback

If something has gone wrong, contact us first. We resolve almost every issue directly and quickly, and a chargeback filed without contacting us delays a resolution for both sides. Nothing in this policy affects any statutory rights you may have under applicable law.

13. Contact

AYLAN MEDIA SERVICES LLC
{{ADDRESS}}
Phone: {{PHONE}}
Email: contact@aylanmedia.com
Studio hours: Monday–Friday, 09:00–18:00 (UTC)